FAQ

Any questions?

At Iris Beauty, your satisfaction is our priority.
If you have any questions regarding your order, using PureSkin™, or simply need advice, our Customer Service is at your disposal.
🕊️ Available 7 days a week by email – response within 24 to 48 business hours.
✉️ Contact us at the following address: contact@irisbeautyparis.com
We will respond with care, kindness and professionalism.
Your trust is precious to us.

FAQ – Frequently Asked Questions

Is the product suitable for all skin types?

Yes. IRIS PureSkin™ is designed with an ultra-soft, non-abrasive silicone surface, suitable for normal, combination, dry, and sensitive skin. The vibrations are adjustable to suit your comfort.

How often can I use it?

You can use it daily, morning and evening, with a gentle intensity. For very sensitive skin, we recommend using it every other day depending on your tolerance.

Is it waterproof?

Yes. IRIS PureSkin™ is IPX7 certified, meaning it's splash and moisture resistant. It can be used in the shower. Caution: It should not be fully submerged.

Can the heating function be used alone?

Absolutely. The back of the device diffuses a gentle heat (between 42 and 45°C) that you can activate to massage your treatments (serum, cream, mask) or simply for a moment of relaxation.

What is its autonomy?

The 400mAh rechargeable battery provides approximately 480 minutes of battery life, or 2 to 3 weeks of daily use. Charging is via the included magnetic USB cable.

Is the product guaranteed?

Yes. All IRIS Beauty devices come with a 12-month warranty against manufacturing defects. For any after-sales service requests, our French-based customer service team is available and responsive.

Do you deliver to France? And internationally?

Yes. We deliver to France, Europe, and other countries. Delivery is tracked and secure. Delivery times are displayed when you place your order.

Unable to find satisfactory answers? Contact Support

Terms of sale ✅ Terms and Conditions of Sale – IRIS BEAUTY 1. Purpose These general terms and conditions govern the sale of products offered on the website www.irisbeautyparis.com, published by Elysium Society, a company registered in France. Placing an order implies full acceptance of these Terms and Conditions of Sale. 2. Products The products offered for sale are in accordance with the description available at the time of order. Images are for illustrative purposes only. All products are intended for personal, non-medical use. Some items may be shipped from international partner warehouses (Europe or Asia), which may affect delivery times. 3. Prices All prices are displayed in euros (€), including VAT, excluding shipping costs. We reserve the right to change prices at any time. The price charged is the one displayed at the time of the order. 4. Orders Order validation implies acceptance of these terms. A confirmation email is sent once payment is successfully processed. We reserve the right to cancel any order in case of fraud, suspected fraud, or obvious error. 5. Payment Payment is secured and processed online through the methods provided on the website: credit card, digital wallet, etc. No banking information is stored on our site. 6. Delivery Delivery times vary depending on the destination. Indicative timeframe: 4 to 15 business days, depending on the country. All shipments are tracked. Delays do not entitle the customer to compensation. Customers are responsible for the shipping address provided during checkout. Additional customs duties or VAT may apply for international deliveries. 7. Right of withdrawal In accordance with French law, customers have 14 days from the date of delivery to exercise their right of withdrawal. 📌 Exception: For hygienic reasons, products that have been opened, used, or unsealed cannot be refunded. Returns must be made at the customer's expense, in original condition, and only after approval from our customer service team. 8. Warranty All products are covered by the 2-year legal guarantee of conformity (EU Directive 2019/771). In case of a defective product, the customer must provide proof (photo/video) by email. We will offer a solution: replacement, reshipment, or refund. 9. Personal Data Customer data is collected solely for the purpose of processing orders and maintaining commercial relationships. All data is handled in compliance with the General Data Protection Regulation (GDPR). Customers can exercise their rights (access, correction, deletion) at any time by emailing contact@irisbeauty.com. 10. Applicable Law These Terms and Conditions are governed by French law. In the event of a dispute, an amicable resolution will be sought. If no agreement is reached, French courts will have exclusive jurisdiction.